Returns & Refunds

Last updated: [04/11/2025]

At Petalure, we want you to love your order. We carefully select and package our products, but we understand that sometimes things don't go as planned. Please read our returns information below before making a purchase.

Changed Your Mind?

If you've changed your mind about an eligible purchase, you can contact us within 14 days of receiving your order to request a cancellation.

Returned products should be unused, unopened, undamaged and in their original packaging where applicable.

Customers are responsible for return postage for unwanted items, unless otherwise required by law.

Personal-Care & Hygiene Products

Because many of our products are intended for personal use, opened or used hygiene and personal-care products cannot be returned where the law allows this.

This includes products such as:

• Shampoo bars
• Soaps
• Bath and body products
• Hair-care products
• Intimate-care products
• Other products intended for direct personal use

If you're unsure whether you want to keep a product, please don't open or use it until you've decided.

Sealed products that have been opened for hygiene reasons may no longer be suitable for return.

Something Wrong With Your Order?

If your item arrives damaged, faulty, incorrect or significantly different from its description, please get in touch with us as soon as possible.

To help us resolve the issue quickly, please send:

• Your order number
• A short description of the problem
• Clear photographs or video of the item
• Photos of the packaging if it arrived damaged

We'll review the issue and, where appropriate, arrange a replacement or refund in accordance with your consumer rights.

Refunds

If your return is approved, your refund will normally be sent back to the original payment method.

For eligible cancellations, refunds will be processed within the timeframe required by applicable law.

If an item has been used, damaged or handled beyond what is reasonably necessary to inspect it, any reduction in value will be dealt with in accordance with applicable law.

Items We Can't Accept Back

Subject to your statutory rights, we may be unable to accept returns where products:

• Have been opened or used
• Are no longer sealed where hygiene protection applies
• Have been damaged after delivery through misuse or mishandling
• Have been altered or modified
• Are missing original packaging where this is reasonably required
• Are returned outside the applicable cancellation/return period

Incorrect Delivery Information

Please double-check your delivery details before placing your order.

If an incorrect or incomplete address is provided, contact us as soon as possible. Once an order has been dispatched, we're not always able to change the delivery address.

Unclaimed or Refused Orders

If an order is refused or remains unclaimed and is returned to the sender, please contact us so we can look into the available options.

Any additional delivery or reshipping costs may be the customer's responsibility where permitted by law.

We're Here to Help

If you have a question about your order or think something isn't right, please contact us before sending anything back. We'll always try to resolve the issue as quickly and fairly as possible.

Email: petalureadmin@gmail.com

Please include your order number so we can find your purchase quickly.