Shipping Policy

Last updated: 18/03/2026

At Petalure, we carefully select our products and work with trusted fulfilment partners to get your order to you safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after your order has been placed and payment has been confirmed.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

UK Delivery

We currently ship to customers across the United Kingdom.

Delivery times can vary depending on the product, destination and shipping method selected. Your estimated delivery timeframe will be provided at checkout.

Please allow additional time for your order to arrive during busy periods, weekends, public holidays or circumstances outside of our control.

Tracking Your Order

Where tracking is available, you will receive your tracking details by email once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Multiple Products

If you order multiple products, your items may arrive in separate packages. This can happen when products are fulfilled from different warehouses or fulfilment locations.

You will receive tracking information for each shipment where available.

Delivery Delays

While we work hard to ensure your order arrives within the estimated timeframe, occasional delays can occur due to postal services, customs, weather, high-demand periods or other circumstances outside our control.

If your order has not arrived within the estimated delivery timeframe, please contact us at petalureadmin@gmail.com and we will be happy to assist.

Incorrect Delivery Information

Please ensure your shipping address is correct before completing your purchase.

If an incorrect or incomplete address is provided, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Damaged or Missing Orders

If your order arrives damaged, incorrect or appears to be missing, please contact us at petalureadmin@gmail.com with your order number and relevant photographs/details so that we can investigate and assist you.

Contact Us

If you have any questions regarding your order or delivery, please contact us at

petalureadmin@gmail.com